Processing Time:

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.

• Custom or Bulk Orders: For large, custom, or bulk orders, please allow an additional 3-5 business days for processing.

Free Shipping:

• We are pleased to offer free standard shipping on all orders within the contiguous United States (Lower 48 states). This includes standard shipping via ground services, which typically takes 3-5 business days.

Shipping Rates for Alaska, Hawaii, and Puerto Rico:

• A flat rate of $9.99 will be charged for all orders shipped to Alaska, Hawaii, and Puerto Rico.
• Please allow additional delivery time for these locations, which may take between 7-10 business days depending on the shipping carrier and location.

Shipping Confirmation & Tracking:

• Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track your shipment online through the carrier’s website.

Lost or Damaged Packages:

• Lost Packages: If your package is lost during shipping, please contact us within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and offer a replacement or refund.

• Damaged Products: If your order arrives damaged, please contact us within 48 hours with photographic evidence of the damage, and we will arrange for a replacement or refund.

Shipping Exclusions:

• We do not currently offer international shipping.
• We do not ship to APO/FPO addresses. 

Contact Information:

For any questions about your shipping options or concerns about your order, please reach out to our customer service team at info@chefpoppin.com